Helping Business Succeed

Retail Sales Training

This interactive one day programme is designed to give you the essential retail sales skills to ensure excellent customer service coupled with intelligent customer need fulfilment. Many companies have increased their turnover and profits by applying the practices and systems learned during this day.

  • Experienced and inexperienced retail sales staff alike can benefit from this course, bringing new skills and revitalising old ones. Topics include;
  • Understanding why customers buy
  • Building customer rapport through trust and respect
  • Ten common selling errors
  • Shoppers and browsers
  • Greeting the customer
  • Asking the right questions
  • Listening techniques
  • Making the recommendations, handling resistance
  • Up selling and closing